Privacy Policy

How we protect your information during the verification process

Last Updated: August 13, 2025

Welcome to Know Your Partner ("Company," "we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pre-matrimony background verification services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy and our Background Verification Consent Form.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Submit verification requests
  • Provide consent for background verification
  • Upload documents for verification
  • Contact our customer support
  • Make a payment for our services

1.2 Identity & Document Information

As part of our verification services, we collect:

  • Personal Details: Name, email address, mobile number
  • Identity Documents: PAN Card, Aadhaar, Driving License, Voter ID, Passport
  • Employment Documents: Salary slips, Form 16, employment letters, offer letters
  • Income Documents: Bank statements, ITR documents, salary certificates
  • Business Documents: CIN, DIN, FSSAI License, GSTIN, Udyam Aadhaar (where applicable)
  • UAN (Universal Account Number) for employment verification

1.3 Video & Location Data

For identity and address verification, we collect:

  • Real-time video recordings with OTP verification
  • Current location data during video verification for address confirmation
  • Device information and metadata from verification sessions

1.4 Limited Automatically Collected Information

We collect minimal technical information necessary for service delivery:

  • IP address (for security and fraud prevention only)
  • Browser type and operating system (for compatibility)
  • Device information during verification sessions only
  • Essential cookies for session management (no tracking cookies)

Privacy First: We do not track user behavior, create user profiles, or use analytics for marketing purposes. Each verification request is treated as a new, independent transaction.

2. How We Use Your Information

2.1 Verification Services

We use your information to:

  • Verify document authenticity against government databases
  • Analyze employment and income documents using automated systems
  • Contact your current or previous employers for employment verification
  • Verify business registrations and corporate information
  • Conduct video verification with location capture for address confirmation
  • Perform UAN database searches for employment history

2.2 Service Operations

We also use your information to:

  • Process payments and send related information
  • Provide customer support and respond to inquiries
  • Send administrative information and security alerts
  • Improve our services and develop new verification methods
  • Detect and prevent fraudulent activities and security threats

3. Information Sharing and Disclosure

3.1 Authorized Verification Partners

We share data only with authorized verification partners for government database verification and business registration checks. These partners are contractually bound to protect your information and use it solely for verification purposes.

3.2 Employer Contact

We may contact your current or previous employers directly via phone, email, or official channels to verify employment details, job role, salary, and tenure as part of our verification process.

3.3 Verification Reports

Verification reports containing verification status, document validity, and any discrepancies found will be shared solely with the party requesting the verification. As per industry standards, detailed verification reports are not provided to the individual being verified.

3.4 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders or government agencies).

3.5 Service Providers

We may share information with third-party service providers for payment processing, data analysis, and customer service. These providers are contractually obligated to protect your information.

4. Our Data Security Commitment

Encrypted Processing

All data is encrypted in transit and at rest. Identity verification uses secure API connections, while employment documents are processed using secure automated systems.

Authorized Personnel Only

Employment and income documents are processed internally by authorized personnel only. Manual verification is conducted under strict security protocols.

Secure Document Storage

Uploaded documents are stored securely and deleted after verification completion. We never sell your data and only share information within verification scope.

Government Database Security

Government database verification is performed through secure, authorized partners with industry-standard security protocols and compliance.

5. Your Privacy Rights and Limitations

5.1 Data Subject Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal and contractual obligations)
  • Withdraw consent by submitting a written request to [email protected]

5.2 Access Limitations

In accordance with industry standards for document verification services, individuals being verified do not receive copies of detailed verification reports to prevent misuse of verification systems. This limitation aligns with standard employment verification practices.

5.3 Dispute Resolution

If you believe there is an error in document verification (e.g., a genuine document showing as invalid), you may contact us at [email protected] to initiate a dispute resolution process.

5.4 Consent Withdrawal

You may withdraw consent by submitting a written request to [email protected]. Please note that withdrawal will not affect completed verifications or data retained for legal compliance purposes.

6. Data Retention

We retain your information only as long as necessary for verification purposes and as required by legal and contractual obligations. Personal data is securely deleted after the retention period expires, while verification results may be retained for the duration specified in our service agreements.

7. Cookies and Similar Technologies

We use minimal cookies and tracking technologies on our website. Since we do not have user login/registration processes and treat each verification request as a new request, our cookie usage is limited to:

7.1 Essential Cookies

  • Session Management: Temporary cookies to maintain your session during the verification process
  • Security: Cookies for fraud prevention and security measures
  • Form Data: Temporary storage to prevent data loss during document upload

7.2 What We DON'T Use Cookies For

  • User behavior tracking or profiling
  • Cross-site tracking or advertising
  • Product recommendations or personalization
  • Long-term user identification or account management
  • Analytics beyond basic website functionality

7.3 Cookie Control

You can control cookie preferences through your browser settings. Since we only use essential cookies for basic functionality, disabling cookies may affect your ability to complete the verification process. All cookies are automatically deleted when your session ends.

8. Legal Compliance

All our data processing activities are conducted in accordance with the Digital Personal Data Protection Act, 2023, and the Information Technology Act, 2000. We implement appropriate technical and organizational measures to ensure data security and privacy.

9. Children's Privacy

Our services are intended for individuals 18 years and older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from someone under 18, we will delete that information immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need assistance with our verification services, please contact us:

HYPERCRUISE INNOVATIONS (OPC) PRIVATE LIMITED

Address: No. 51, Old Site No.1, 5th Floor, 5th main, Jayanagar

Bangalore South, Bangalore- 560041, Karnataka

CIN: U80300KA2025OPC198858

Email: [email protected]

Phone: +91-8217713722

Website: https://www.knowyourpartner.in

Important: For data rights requests (access, correction, deletion, or consent withdrawal), please send a written request to [email protected] with your verification details for prompt assistance.

Ready to Verify?

Start your verification process today with complete privacy protection.

Get Started Now