Frequently Asked Questions

Know Your Partner is a pre-matrimonial background verification platform that helps you make informed decisions about your potential life partner. Whether you met through dating apps, matrimonial sites, mutual friends, or social events, our service allows you to verify your partner's identity, employment, and credentials before taking the next step in your relationship. We provide secure, confidential verification reports to help you build trust and confidence in your relationship decisions.

The verification process takes 48 hours after the user submits all required documents. This timeline ensures thorough and accurate verification of all requested information.

Yes, we maintain strict confidentiality and follow industry-standard security practices. All personal information is encrypted and stored securely. We comply with data protection regulations and never share your information with unauthorized third parties.

If any part of the verification fails or discrepancies are found, we provide a detailed report explaining the issues. You will receive a full refund if the verification cannot be completed due to technical issues on our end, but discrepancies in provided information do not qualify for refunds.

The Salaried Plan (₹1999) is designed for individuals employed in private or government sectors and includes identity verification, employment verification, and salary verification. The Self-Employed/Entrepreneur Plan (₹2999) is for business owners and freelancers, including additional business entity verification like CIN, DIN, GSTIN, and other business licenses.

No, plan upgrades are not available after purchase. Please carefully review and select the appropriate plan before making payment as plan changes cannot be made once the verification process has begun.

No, there are no hidden charges. The pricing displayed is inclusive of all verification services mentioned in your selected plan. Additional charges may apply only if you request services outside your chosen plan.

Required documents vary by plan but typically include: Aadhaar card, PAN card, passport (if applicable), driving license, voter ID, address proof, employment proof, salary slips, and consent form from the person being verified. Business plans may require additional documents like CIN, GSTIN, etc.

Yes, we accept clear, high-resolution digital copies of all documents. Ensure all text is legible and the entire document is visible in the image. We also support PDF formats for official documents.

This is a security feature where the person being verified records a video selfie while speaking a unique OTP sent to their registered mobile number. This ensures the person is physically present and consenting to the verification process.

We use Aadhaar eSign to obtain legally valid digital consent from the person being verified. This ensures authenticity, prevents fraud, and provides a secure, government-backed method of consent that is legally binding and tamper-proof. It also verifies the identity of the person giving consent.

Yes, as the party requesting the verification, you will receive the complete background verification report. However, the person being verified will not receive a copy of the report, except as required by law, as per our agreement with verification partners.

As per our agreement with verification partners, candidates do not have the right to access the background verification reports. The person being verified will not receive a copy of the report except as required by law. Data access, correction, or erasure requests will be honored only as permitted by Indian law and subject to contractual restrictions.

Data will be retained only as long as necessary for the verification request, as per legal and contractual requirements, and deleted thereafter. We comply with the Digital Personal Data Protection Act, 2023, and the Information Technology Act, 2000.

Data is shared only with authorized verification partners for verification purposes. We do not sell, use, or disclose data for any other purposes. No data is shared with third parties for marketing or unrelated purposes.

We comply with the Digital Personal Data Protection Act, 2023, and the Information Technology Act, 2000. All data processing, storage, and sharing practices are conducted in accordance with Indian data protection laws.

You will receive a comprehensive verification report via email and can also download it from your account dashboard. The report includes verification status for each check, supporting evidence, and any discrepancies found.

Our technical support team is available to help you. Contact us via email or phone, and we'll assist you with any technical difficulties. If technical issues prevent completion of verification, we provide full refunds.

We accept all major payment methods including credit cards, debit cards, UPI, net banking, and digital wallets. All payments are processed securely through encrypted gateways.